Why is my Organizer photo displaying incorrectly?
If you're the Organizer, check the following settings:
- The right image is uploaded to your account (JPG/PNG, 10MB)
- You're logged into your own account
- If you joined by phone, make sure the phone # matches the one on your account
If you're calling in from a number that's shared across your organization (like an office line) and another user image is appearing instead, please contact our Support Team and we can create a team profile for your organization to use.
A team profile allows anyone dialing in from a shared number to appear as a custom company name and logo.
Why is my Participant photo displaying incorrectly?
If your Participant photo is displaying incorrectly, make sure that you've saved them as a contact in your Dialpad Meetings account with their:
- Full Name
- Phone Number
- Email Address
- Desired photo
The next time they call in, we will do our best to match them up correctly.
For best results, don't use nicknames when saving contacts, as this may confuse identification logic and cause them not to appear correctly in conferences.
If that doesn't work, try having your Participant join via the web and enter their own details.
When they visit your URL, they will be prompted to enter their personal identification information. Only a name is required, but we also allow the option to add:
- A Photo
- Their LinkedIn Profile
- An email
- A phone #
Still stuck? Please contact our Support Team and we'll be happy to help you out.